The Rules That Keep Play Fair

01 — Eligibility & accounts

Who can play and the account basics

You must be at least 18 years old to use BNG1AU, and it is your responsibility to make sure online gaming is allowed where you are. One account per person applies — multiple or shared accounts, or identity mismatches, may be restricted to protect fairness and security. Your registration details must be accurate and kept current, and we may ask for KYC verification to confirm them. All amounts are in AUD.

02 — What we expect

The core commitments

A short, fair set of expectations keeps the platform safe for genuine players, and they underpin everything that follows.

03 — Payments & withdrawals

Deposits, withdrawals and verification

You can deposit and withdraw using PayID/Osko, cards, crypto and bank transfer. Withdrawals are subject to verification and standard security checks, and processing times can vary by method, bank network and account status. We may ask for reasonable verification to prevent fraud and ensure payouts reach the rightful account holder, and where required, names and payment details should match your account. We will never ask for your password or OTP codes.

04 — Promotions & bonuses

How bonuses fit into these Terms

Bonuses are governed by both these Terms and each promotion’s own on-screen terms, including wagering requirements that must be completed before bonus funds or related winnings can be withdrawn. Eligibility or opt-in may apply, and abuse — such as multiple accounts, collusion or irregular play patterns — can result in bonus removal or account restrictions. Our full Bonus Rules page sets out eligibility, wagering, eligible games and cashout caps in detail.

05 — Prohibited activity

What can lead to account action

To protect genuine players, the following may lead to review, suspension, closure or forfeiture of promotional value under these Terms.

• Opening multiple accounts or sharing one account between people.
• Fraud, chargeback abuse or supplying false registration or payment details.
• Collusion, coordinated play or exploiting software bugs.
• Abusing promotions, including bet patterns designed to remove risk.
• Using tools or methods to disguise your identity or device to get around checks.

07 — Responsible play & help

Support and how to reach us

Gambling should be entertainment, not a way to make money — set personal limits, take breaks and never chase losses. If you need a time-out, deposit limit or self-exclusion, Live Chat can help, and free 24/7 support is available in Australia through Gambling Help Online, with self-exclusion across licensed operators via BetStop. For anything about your account, payments, verification or these Terms, our real human Live Chat team is available 24/7. 18+ only.